FAQ

Frequently asked questions

General FAQ

Alona Haven is a premier real estate company that specializes in providing unique and comfortable staycation rentals, expert deep cleaning services, and top-notch real estate investment and property management solutions. We pride ourselves on delivering exceptional customer service and personalized attention to ensure our guests and clients have an unforgettable experience.

To make real estate investment simple, accessible, and rewarding for everyone, while being your partner in creating unforgettable memories during your worry-free vacation experience with us.

To revolutionize real estate investment by owning rental properties worldwide and making investment opportunities accessible to everyone.

We accept payment through BDO, BPI, Maya or GCash.

Here’s a list of our available rental units and their locations:
SMDC Shore 2 Tower 2, Pasay City, Metro Manila (Waze/Google Maps – Alona Shore)

Coming Soon:
Makati Rooftop Unit
Laguna Project, Laguna
Alona Trees

You can contact us on this number +63-995-0230-955.

PROPERTY MANAGEMENT FAQ

1. Send a picture of the property
Send details about the property
Send the following:
*Complete address
*Name of property owner
*Complete list of appliances
*List of Amenities

2. Once sent and approved by Alona Management, an Alona Haven representative will visit the property for a personal visit. If the property is found to be fit for short term rental, proceed with the contract signing with the submission of the complete requirements of the owner.

3. After the contract signing, provide a copy of the key to the Alona Haven management.

Pictures can be sent to Alona Haven Messenger

-Copy of Valid ID
-Proof that you are the owner of the property
-S.P.A. that allows Alona Haven representative to manage the property

The property owner will receive updates on the 15th and last day of the month. For each update, send the total gross income, total number of bookings, total expenses, and total net income.

The unit owner’s income will be received every last day of the month. The income will be sent using Gcash, BDO, or BPI account.

Yes, there will be a contract that will be provided. We can send a draft of the contract.

The minimum effectivity of the contract is 12 months.

The property owner will receive 70% of the net income.

Yes, they can, but Alona Haven will still process the transaction. Alona Haven will contact the guest the property owner found. Payment should still be deposited to Alona Haven’s account.

The property owner will have to pay a penalty based on the amount agreed upon in the contract.

Yes, the unit owner is allowed to use their property but must inform the co-host 4 days prior to using it for personal use. The unit owner is only allowed to use it for personal use up to 4 days a month.

-Airbnb Hosting Fee (If the guest booked through Airbnb.)
-Electricity Bill
-Water Bill
-Internet Bill
-Toiletries (Tissue, Liquid Soap, Shampoo, Conditioner)
-Basic Condiments (Salt, Pepper, Cooking Oil)
-Transportation Cost (P150 per trip)
-Booking App Tax / Tax
-Condo Dues
-Laundry Expenses (P100 per bed/booking)
-Cleaning fee (P300 per booking)
-Breakfast
-Repairs
-Renovation
-Upgrade of furniture and appliances

-Social Media daily ad cost.
-Employee salary (social media admin, unit manager)
-Offline promotional materials
-Website maintenance
-Employee uniform

If a guest causes damage to something worth 500 PHP or more, the guest must pay for the damages or it will be taken from the Airbnb insurance to cover the cost of damages.

For damages worth below 500 PHP, the unit owner and co-host must agree on whether to charge the guest for it.

If this happens, Alona Haven is responsible for communicating with the guest to charge them.

The pricing will depend on the demand, size, amenities, and average rental price in the area.

BOOKING FAQ

Just click on this link to view our Airbnb listing:

https://www.airbnb.com/rooms/796679518011514206?source_impression_id=p3_1677674861_FEa01I8hsPDCOCM0

 

*You can book through Airbnb or on Messenger.*
a. If you prefer to book through Airbnb, please request an Airbnb link here in the chat.
b. If you prefer to book on Messenger, please follow the steps below.

1. To book a guest, please message Alona Haven Messenger and provide the following information:
Guest booking form:
*Name:
*Email address:
*Contact number:
*Number of Pax:
*Check-in and Check-out date:
*Property:

2. Once you have finished filling out the form, wait for the confirmation of the availability of the dates.

3. After confirming the availability of the dates, you may proceed with the transfer of the Full Payment or ₱600 reservation fee. Payment can be done through Gcash, Maya, BPI, or BDO. We require full payment to be transferred 3 days before the check-in date.

4. After confirming the payment, please send at least 1 copy of a Valid ID per guest.

Note:
-The reservation fee will be deducted from the total bill.
-No need to transfer the reservation fee if you will immediately pay for the full amount.
-The reservation fee is non-refundable.
-We require a ₱1,000 security deposit upon check-in.

The rate per night depends on the property being booked. 

For 1BR condo units, the rate ranges from ₱2,500 to ₱3,500 per night.

Yes, there is an extra foldable mattress in each property.

Currently, all Alona Haven properties do not allow pets. However, we will soon have properties that are pet-friendly.

It depends on the property, but usually the check-in time is 12pm-2pm and the check-out time is 11am-12pm.

It depends on the property, but usually the check-in time is 12pm-2pm and the check-out time is 11am-12pm.

You can view the listings on this page or on our Airbnb profile for more details.

When booking through messenger, we require guests to give a P1,000 deposit. This will be returned upon check-out.

Yes, there are some properties under Alona Haven that have extra fees for certain amenities such as using the pool.

You just need to send a copy of a valid ID for each guest and a P600 reservation fee for those booking through Messenger or Viber.

Yes, the reservation fee will be deducted from the total bill.

No, the reservation fee is no longer refundable if the guest cancels their booking.

We require full payment to be transferred 3 days before the check-in date.

We understand that parking is important for our guests, and we make sure that our properties have nearby pay parking available. However, the availability of parking may depend on the location of the property

Usually pay parking within the area ranges from P50 – P100 for the first 4 hours then plus P50 for succeeding hours. Overnight parking ranges from P300 – P400 per night.

Yes, you can request an additional pillow or blanket. There is an additional charge of P50 for an extra pillow and P100 for an extra blanket.

Currently, we do not provide towels for our rental properties.

At the moment, we do not have any rental property that offers free breakfast.

The maximum number of guests allowed in the property varies depending on the property itself. For example, the 1BR property can accommodate around 4-5 people, while the larger properties can accommodate more guests

Yes, long-term rent for 3-12 months is possible.

Yes, there is a notarized contract for a long-term rental that is more than 3 months.

ALONA SHORE FAQ

P2,800 per night – good for 2-4 pax (Mon. -Thu.)
P3,000 per night – good for 2-4 pax (Fri.-Sun.)

Check in time: 2pm
Check out time: 12nn

We require a reservation fee of P600 to confirm your booking.

Our location is convenient and close to many attractions, such as
-SM Mall of Asia
-Star City
-international airport (NAIA)

Other nearby places include
-DFA Manila,
-Casinos
-SMX
-World Trade Center
-Bay walk
-PICC
-World’s largest IKEA

We offer a few amenities for your enjoyment, such as a swimming pool and playground. Please note that there is a fee of P150 for the swimming pool on regular days and P300 on holidays.

We understand that parking can be a concern for our guests.
While we do not have exclusive parking for guests, there are many pay parking lots around the condominium.

There is a parking space available in front of Shore 2 Residences that charges 50 pesos for the first 4 hours and another 50 pesos for each additional hour.
It costs 300 pesos for overnight parking.

Alternatively, we highly recommend parking at the Petron Gas Station beside Shore 2 Residences, which is only a 5-minute walk from Tower A.
The parking fee is much cheaper, costing only 100 pesos for overnight parking and 70 pesos for the first 4 hours, with an additional charge of 10 pesos for each additional hour.